Answers to common questions and ways to get in touch.
Open the Plan tab and tap the microphone to record a voice brain dump, or type directly into the text field. Describe everything you need to do today — tasks, appointments, errands — in any order.
Tap Plan My Day and the AI will organise everything into a time-blocked schedule. Review the plan and tap Start My Day to activate it.
An internet connection is required when creating a new plan — the AI processing happens on our server. Once your plan is active, the app works fully offline. All your plans, backlog items, and notifications are stored on your device.
The Focus tab always shows your current time block. You have three actions:
Notifications are scheduled when you tap Start My Day. If you're not receiving them, check the following:
Yes. Go to your device's Settings → Priority One → Notifications and toggle them off. Your plans and Focus tab will continue to work normally without notifications.
Priority One includes a free trial — the current trial length and which plans include it are shown in the app before you subscribe. You will not be charged until the trial ends. You can cancel at any time before the trial expires and will not be billed.
Subscriptions are managed through the App Store or Google Play — not directly through the app.
You will retain access until the end of the current billing period.
Open the Plan tab and tap Restore Access. Make sure you are signed in to the same App Store or Google Play account used for your original purchase. Your subscription will be restored automatically.
Refunds are handled by Apple or Google, not by us directly.
If you're having trouble with a refund, feel free to contact us and we'll do our best to help.
Your plans, Horizon, notes and settings are stored on your device. When you plan, change a plan, capture something or talk to your companion, what you said is sent through our server to an AI provider, and our server logs keep the text of those requests so we can fix problems. Your account and your Priority One goal are stored on our servers (Google Firestore), and the goal is kept in step automatically so its road stays up to date. If you tap Back up to cloud in Settings, a copy of everything else is stored too, so you can restore it on a new device.
See our Privacy Policy for full details.
We never sell your data, and the app shows no adverts. We do advertise Priority One on Facebook and Instagram, and to see which adverts work, Meta is told when the app is installed and opened and when a trial or subscription starts, with device identifiers. Meta never receives your name, your email, or anything you plan, write or say in the app. On iPhone the app never asks to track you; on Android you can reset or delete your advertising ID in your device settings.
Section 1.11 of our Privacy Policy has the details and your choices.
In the app, go to Settings → Delete account & data. That deletes your account, your goals, your cloud backup, your subscription record and your analytics history, and clears the app on your phone. It does not reach our server logs or conversations you've had with us, so email hello@oneabsolute.co.uk and we'll delete those too. Uninstalling the app on its own only removes what's on your phone.
If you can't find the answer above, reach out — we're happy to help.